Shipping policy

At Kingsley & Co, we aim to ensure that your order reaches you quickly, safely, and in perfect condition. Please review our shipping policy below.

 

Processing Times

  • Orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your confirmation email.
  • You will receive a notification once your order has been shipped.

 

Shipping Rates & Delivery Times

  • Shipping rates are calculated at checkout based on your location and chosen delivery option.
  • Estimated delivery times:
    • UK Orders: 2–5 business days
    • Europe Orders: 5–10 business days
    • International Orders: 7–15 business days
      (Delivery times may vary due to customs delays, courier issues, or during busy seasons.)


Order Tracking

Once your order has shipped, you will receive a tracking number via email so you can follow your delivery.


Customs, Duties & Taxes

  • International orders may be subject to import duties, taxes, and customs fees. These charges are the responsibility of the customer.
  • Kingsley & Co is not responsible for delays caused by customs.



Lost or Delayed Packages


  • If your order has not arrived within the estimated delivery time, please contact us at info@kingsleycolondon.com
  • We are not responsible for packages lost or delayed due to incorrect shipping addresses provided at checkout.

 

Address Changes

If you need to change your shipping address after placing an order, please contact us immediately. We cannot guarantee changes once the order has been processed.


Questions

If you have any questions about shipping, please contact us at:

📧 Info@kingsleycolondon.com